Complaints Process

Making A Complaint ​

We strive to provide the highest quality service every single time you get in touch with us. However, if you think we have not managed to hit the standards we aim for, we want you to let us know. We use feedback and complaints to review and improve the services we provide and help shape our charity for the future. 

You Can Get In Touch With Us In The Following Ways: ​

By Phone

0808 196 2316

By Email

By Post

Mercantile Chambers
39-69 Bothwell Street, Glasgow G2 6TS

If You Are Making A Complaint, Let Us Know:

f you are giving us feedback and do not expect a reply, please let us know this too! 

The Complaint Process